Liability note: The following model for the revocation policy has been compiled by a lawyer (http://rechtsanwalt-schwenke.de). It meets the legal requirements of a typical online shop, addressed to consumers. However, you should use the model only after careful revision and adaptation to your specific business model. In certain constellations clauses can be illegal. If in doubt, take legal advice.
Information on the right of revocation for consumers regarding the delivery of digital content that is not delivered on a physical data carrier (for example E-book, software download)
A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to his commercial or independent professional activities.
Right of Revocation
You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days from the day the contract is concluded. To exercise your right of revocation, you to notify us ([Insert: Name/Company, address of the revocation recipient, telephone number, email-address and, if existent fax number. You can also use the short-code and enter the address in settings DE]) about your decision to revoke this contract by means of a clear declaration (for example a letter send by post, fax or an email). You can use the enclosed sample revocation form, however, it is not obligatory.
Dispatching the notification about the exercise of the revocation right before the expiry of the revocation period suffices to comply with the revocation period.
Consequences of Revocation
If you revoke this contract, we will refund all payments that we received from you, including delivery costs (with the exception of additional costs, that result from your choice of delivery other than the cheapest standard delivery option we offer) immediately and at the latest fourteen days from the day we received your notification of your revocation of this contract. For the refund we will use the same payment method which you originally used for this transaction unless we expressly agreed otherwise with you. You will not be charged any fees for this refund in any case.
Sample Revocation Form
(If you want to revoke this contract please fill in this form and send it back to us)
– To [Insert: Name/Company, address of the revocation recipient, telephone number, email-address and, if existent fax number.]
– I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notification is on paper)
(*) Cross out/delete inapplicable option